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The featured images and products on this website are protected by individual copyrights, they may not be reproduced without express written permission. The website and the information it contains is protected by copyright. Except as specifically permitted, no portion of this web site may be distributed or reproduced by any means, or in any form. All company names, brand names and product names are the property and/or trademarks of their respective companies.

Returning a Damaged or Incorrect Item


If you are a trade customer, then our standard Terms and Conditions of Sale apply, and the returns policy is governed by these. Please contact our Customer Services department on +44(0)20 7713 8800, or email for further information.


If you are a retail customer (a member of the public), then the section below explains what to do if you've received a damaged or incorrect item from us. This returns policy does not affect your statutory rights.

If the item was damaged in transit

If you take delivery of a package from The Medici Society Limited and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Your intention to do so must be communicated to us immediately upon receipt of the package by sending an e-mail to

If you received an item in error

As soon as you find out we've sent you an incorrect item e-mail us at We will arrange for the correct item to be supplied, and will also organise the return of the unwanted goods, obviously at no cost to you. Please do not return items without contacting us first, as they may go to the wrong address, and this could cause confusion and delay.

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